Received, with thanks
Your enquiry is on the desk — a named team member will reply within one business day. Until then, the house is yours to browse.
1
Routed
Your note went straight to the relevant team — reservations, events, salons or concierge.
2
Replied
A named reply lands within one business day — options and specifics, not a form letter.
3
Reserved
Confirm by reply or by phone and the desk handles everything from there.
While you wait
Worth a look
The suites
Sixty-two square metres and up — see what the upper floors hold.
ExploreRates & packages
The full rate card and the bundles that cost less together.
ExploreThe journal
Guides and city notes from the people who run the house.
ReadAnything urgent? The desk answers around the clock.